Shipping policy

We ship all orders within Namibia only. Our goal is to deliver your order as quickly, safely, and affordably as possible.

Local Delivery (Windhoek Only)

For our customers based in Windhoek, we offer a premium local delivery service.

  • Cost: FREE

  • Delivery Time: Usually delivered within 24 hours of your order.

  • How it works: If your delivery address is within the Windhoek area, the "Local Delivery" option will automatically appear as a choice during checkout.

National Shipping (Outside Windhoek)

Shipping costs are calculated based on the total weight of your order. The shipping fee will be shown during checkout before you complete your purchase.

Total Weight of Order (kg) Shipping Cost (NAD)
0 - 10 kg 185 NAD
10.01 - 20 kg 350 NAD
20.01 - 30 kg 450 NAD
30.01 kg and above shipping quote provided separately

Note: For very large or heavy orders over 30 kg, we will contact you to arrange specialised delivery and confirm the final shipping cost.

Items Not Available for Shipping

Certain products are too large or fragile for courier delivery and are available for local pickup only in Windhoek.

Examples include (but are not limited to):

  • Long NFT channels (e.g. 1 m, 2 m, 2.5 m lengths)

  • Assembled hydroponic systems that exceed normal parcel size limits

  • Large water tanks

Pickup-only items will be clearly marked on the product page. When purchasing such items, please choose the Local Pickup option at checkout.

Delivery & Processing Times

  • Order Processing: Orders are typically processed and dispatched within 1–2 business days.

  • Courier Delivery: Once dispatched, delivery generally takes 3–4 business days, depending on your location outside of Windhoek.

  • Tracking: You will receive tracking information as soon as your order has been shipped.

Local Pickup in Windhoek

You are always welcome to pick up your order directly from our Windhoek location.

  • Choose the Local Pickup option at checkout.

  • We will notify you via email or SMS as soon as your order is ready for collection.

Questions?

If you have any questions about shipping, delivery options, or special requests, please reach out to us:

Email: info@habitathydroponics.com